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Crazytime History FAQ — All your questions answered here

From registration to withdrawals — find answers to any question about Crazytime History right here. Search below or browse by category.

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Select the type of question you have from the categories below.

Account & Registration
All account-related questions including registration process, login issues, password reset, and email verification.
Deposits & Withdrawals
Details on payment methods including Mobile Pay and Nagad, deposit limits, withdrawal timeframes, and processing.
Bonuses & Offers
All the answers you need on welcome bonuses, reload offers, cashback, free spins, and wagering requirements.
Games & Rules
Questions about the rules and how to play Crazy Time, Live Casino, and slots games, as well as RTP and fairness.
Security & Privacy
Questions about account security, personal data protection, KYC verification, and 2FA.
Support & Contact
Information on how to reach customer support, available contact methods, and how to submit a complaint.

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Account & Registration

Signing up is quick and easy. registration page Go to the page and enter your name, email address, mobile number, date of birth, and password. Once all details are filled in correctly, a verification link will be sent to your email. Click that link to activate your account. Please note that you must be at least 18 years old to register.

login page Go to the login page and click the "Forgot Password?" link. Enter your registered email address and a reset link will arrive within a few minutes — check your spam folder too. Click the link to set a new strong password. The reset link expires after 24 hours.

Each person is only allowed one account. If multiple accounts are found under the same identity, all of them may be suspended and any balance forfeited. If you need to open a new account, please close your existing one first or contact support.

KYC verification is mandatory before making a withdrawal. Upload a photo of your national ID or passport from your profile settings — a selfie may also be required. Verification is typically completed within 24–72 hours. Submitting clear, legible images will speed up the process.

To close your account, email support@crazytimehistory.click. If you have a remaining balance, make sure to withdraw it before closing. As part of our responsible gaming policy, self-exclusion for a set period is also available.
Deposits & Withdrawals

After logging in, click the "Deposit" button. We support Mobile Pay, Nagad, Rocket, and other mobile banking options. Simply choose your preferred payment method, enter the amount, and follow the on-screen instructions. Deposits are typically credited instantly.

The minimum deposit generally starts from ৳500. The maximum limit varies depending on your payment method and account type, with higher limits available for VIP members. Check the payments page or contact support for the exact limits.

Once KYC verification is complete, withdrawals are typically processed within 1–24 hours. Mobile banking transfers are usually faster. Requests made on weekends or public holidays may take slightly longer. KYC verification is mandatory for your first withdrawal.

First, wait 15–30 minutes — minor delays can occasionally occur. If the funds still haven't appeared, email support@crazytimehistory.click with your transaction ID and a screenshot. Our team will resolve it promptly.

Common reasons include: incomplete KYC verification, unmet bonus wagering requirements, incorrect payment details, or a pending security check. You'll be notified by email with the reason for the cancellation. Once the issue is resolved, you can submit a new withdrawal request.
Bonuses & Offers

After completing registration and email verification as a new member, you'll receive a welcome bonus on your first deposit. Bonus amount and terms On the Bonus page are detailed on the page. Deposit within the specified timeframe and the bonus will be credited automatically.

Wagering means you need to place a set amount of bets before withdrawing bonus funds. For example, 30x wagering on a ৳1,000 bonus requires you to wager ৳30,000 in total. Each bonus has its own terms On the Bonus page clearly written.

Most bonuses are valid for 7–30 days. The exact validity period is stated in each bonus's terms and conditions. If wagering requirements aren't met before the bonus expires, it will be forfeited. Make sure to read the terms as soon as you receive a bonus and play within the timeframe.

On the Voucher page Go to the promo code box at the time of deposit and enter your code. The relevant bonus will be credited to your account immediately after the code is applied. Voucher validity and terms may vary.
Games & Rules

Crazy Time is a live game show featuring a giant spinning wheel. You can place bets on various numbers or bonus rounds — including 1, 2, 5, 10, Coin Flip, Cash Hunt, Pachinko, or Crazy Time. Your winnings are determined by where the wheel lands.

Yes, all games are operated by licensed software providers and are regularly audited. Crazy Time has an RTP of approximately 94%–96%. Live Casino games are streamed directly from a studio, so there is no possibility of manipulation.

Yes, all games are fully supported on mobile. You can play directly in your mobile browser. For an even better experience, check out our Download the App — games load faster on the app and you'll receive notifications.

If you get disconnected, the game result is saved on the server. Once you reconnect, you can view the outcome in your game history. Any winnings will be credited to your balance automatically. If you have concerns, contact support with your transaction ID.
Security & Privacy

Yes, completely safe. We use 256-bit SSL encryption and your information is never sold to third parties. For more details, please review our Privacy Policy for details.

Log in to your account and go to "Settings" → "Security" → "Two-Factor Authentication" to enable it. Enter your mobile number — you'll receive an OTP each time you log in. With this active, no one else can access your account even if they know your password.

Change your password immediately and email support@crazytimehistory.click. Request a temporary account lock, review your login history, and log out of any unrecognized devices. Enable 2FA going forward to keep your account secure.
Support & Contact

Email us at support@crazytimehistory.click. Our Bengali-speaking support team is available 24/7. Include a detailed description of your issue along with any relevant screenshots for a faster resolution.

Start by emailing the support team with a full description of the issue, including the date, time, and transaction ID. We'll send an initial response within 48 hours. Complex cases may take longer, but a resolution is always guaranteed.

We believe in responsible gaming. On the Responsible Gaming page You can set deposit limits, request self-exclusion, or take a cooling-off period. If you're struggling with gaming addiction, please reach out to support.
Quick Links
Create a New Account Log In View Bonus Offers Use a Voucher Download the App Rewards Program Responsible Gaming
Contact Support
Email Support support@crazytimehistory.click
Support Hours 24/7 Round the Clock
Language Bengali & English
Response Time Typically 2–6 hours
Useful Pages
Terms & Conditions Privacy Policy About Us Game Analysis Explore New Games Popular Games
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